Online Submission

Before Filing a Complaint Online

Online complaints are sent electronically, but are not complete until CSLB receives your signed form and any relevant supporting documentation. Please review the entire page before selecting ‘Start a new complaint’.

Make sure you pull together all of the information that you have about your construction project now before you fill out your form.

You will need the Acrobat Reader in order to open and print your Construction Complaint form.

Notice on Collection of Personal Information

Collection and Use of Personal Information

The Department of Consumer Affairs and the Contractors State License Board (CSLB) collects the information requested on this form to follow up on your complaint.

Access to Your Information

You may review the records maintained by CSLB that contain your personal information, as permitted by the Information Practices Act of 1977.

Possible Disclosure of Personal Information

We make every effort to protect the personal information you provide. To follow up on your complaint, however, we may need to share the information you give us with the business you complained about or with other government agencies. This may include sharing any personal information.

The information you provide also may be disclosed in the following circumstances:

In response to a Public Records Act request, as allowed by the Information Practices Act;
To another government agency as required by state or federal law; or
In response to a court or administrative order, a subpoena, or a search warrant.

For questions about the Department of Consumer Affairs' privacy policy, please contact:

Office of Privacy Protection
Business, Consumer Services and Housing Agency
915 Capitol Mall, Suite 350-A
Sacramento, CA 95814
Email: privacy@privacy.ca.gov

IMPORTANT INFORMATION:
Be sure to use the "Back" and "Next" buttons at the bottom of each page - DO NOT use your browser's back arrow because all of your entered information will be erased and you will have to start over.

Please type your information directly into the fields of this form. If you copy text from another application or document and paste it into this easy-fill form and the text contains invalid (non-ASCII) characters, they will be removed from the final document.

Make sure you give yourself enough time to complete the entire form in one sitting. You will not be able to save a partially filled form to complete at a later time.

Complainant Information

Please complete Item 1 with your contact information. Required fields are denoted with an "*".

1. Contact Information Individual Business

Last Name:

First Name:

Middle Name:

Suffix:

I am 65 years of age or older (Optional)

Business Name:

Street:

City:

State:

Zip:

Phone where you can be reached between 8am-5pm:

Other Phone:

Email Address:

Contractor Information

Please complete Item 2 with information about the Contractor. Be as accurate as possible, as this will aid CSLB in handling your complaint. Required fields are denoted with an "*".

Last Name:

First Name:

Middle Name:

Suffix:

Business Name:

License #:
(if any used)

NOTE License numbers can have up to 8 digits.

Street:

City:

State:

Zip:

Phone:

Email Address:

Who presented, negotiated, or explained the contract?

Name:

Where was the contract negotiated?

NOTE: Where was the contract signed: your home; the contractor's place of business, etc.

How did you find the contractor?
Door To Door SalesPhone SalesWebsiteOther

Other Description:

WebSite Description:

Owner and Construction Site Information

Please complete the Owner and Construction Site Information. Be as accurate as possible. This will aid CSLB in handling your complaint. Required fields are denoted with an "*".

Owner Information

I am the Owner

Last Name:

First Name:

Middle Name:

Suffix:

Street:

City:

State:

Zip:

Phone:

Construction Site Information Same as my address

Address:

City:

State:

Zip:

NOTE: We only have jurisdiction over jobs performed in California

Phone:

What is your Primary Complaint? (Choose only one) A CSLB representative will discuss all items of complaint when we contact you.
WorkmanshipUnlicensed ActivityUnregistered SalespersonAbandonment
MisrepresentationOther

Other Description:

Contract Date:

Amount of Contract:

Amount Paid as Deposit:

Date Work Started:

Date Work Stopped:

How did you pay for the system (Choose One):
Cash/Check/Credit CardLeasePower Purchase Agreement (PPA)Finance
Property Assessed Clean Energy (PACE)Other “green” financingOther Financing

If financed, what type:

What PACE Provider did you use:

Other Green Financing Description:

Other Financing Description:

List your items of complaint.

How can the issue(s) be satisfied?

* Required Entry

Information Questions

All questions below are required.

Have you filed a civil complaint in court to recover damages?

Yes(If Yes, provide documentation with this form.)

Note: Provide copies of court filings with your signed complaint form.

Is this project a

Residence

Commercial

Building

Other

Other Description:

Was a Battery Backup part of the contract?

Yes

How did you sign the contract?

Wet Signature

Digital Signature

I did not sign the contract

Were there any change orders?

Yes

If yes, Were they:

Written

Verbal

Both

Did you receive a Solar Disclosure Notice? (Please refer to the first page of your Home Improvement contract)

Yes

Building permit obtained by:

Contractor

You

Do not know

No Permit Pulled

Did the contractor have employees?

Yes

If Yes, how many?

Name of employees if known:

Does CSLB have your authorization to obtain your utility documents to be used in this investigation?

Yes

Do you have a reverse mortgage?

Yes

What attempts have you made to contact the contractor regarding the items of the complaint?
Unable to locatePersonal contactTelephoneLetter/Email

Was the contractor paid in full?

Yes

How much was the contractor paid, if known:

Have you obtained an estimate from another contractor to correct and/or complete the project?

Yes (If Yes, attach copies)

Amount: $

Have you had the job corrected or completed?

Yes (If Yes, attach copies of the contract and proof of payment)

Amount: $

When you select "Next Step" you will be able to Review and Edit the information you have provided. This will be your chance to make any required corrections

Review and Edit

Please take a moment to review your information. If you need to make any corrections use the "EDIT" buttons provided for each section, as you will not have the opportunity to do so after you submit this page. After you are satisfied with your information, you may click the "Submit" button at the bottom of this page.

Reminder: Do Not use the browser's back and forward arrows.

Complainant Information

Complaint Name:

Address:

Phone:

Other Phone:

Email:

I am 65 years of age or older
Yes

Contractor Information

Contractor Name:

Business Name:

License Number:

Address:

Phone:

Email:

Who presented, negotiated, or explained the contract?

Where was the contract negotiated?

How did you find the contractor?

Description:

Owner and Construction Site Information

I am the Owner:

Owner Name:

Address:

Phone:

Construction Site Address:
Same as my address:

Phone:

What is your Primary Complaint?

Description:

Contract Date:

Amount of Contract:

Amount paid as Deposit:

Date work started:

Date work ceased:

How did you pay for the system:

If financed what type:

what PACE provider did you use:

Other green financing:

Other Financing:

Items of complaint:

How can the issue(s) be satisfied?

Information Questions:

Have you filed a civil complaint in court to recover damages?

(Provide copies of any court filings.)

This project is a Residence, Commercial or Other:

Was a Battery Backup part of the contract?

How did you sign the contract?

Were there any change orders?

Change orders- Written, Oral or Both?

Did you receive a Solar Disclosure Notice?

Building permit obtained by:

Did the contractor have employees?

Number of employees:

Names of employees:

Does CSLB have your authorization to obtain your utility documents to be used in this investigation?

Do you have a reverse mortgage?

What attempts have you made to contact the contractor?

Was the contractor paid in full?

How much was the contractor paid, if known:

Have you obtained an estimate from another contractor to correct and/or complete the project?

Amount:

(Provide copies of any estimates obtained.)

Have you had the job corrected or completed?

Amount:

(Provide copies of the contract and proof of payment.)

Online Submission

Before Filing a Complaint Online

Online complaints are sent electronically, but are not complete until CSLB receives your signed form and any relevant supporting documentation. Please review the entire page before selecting ‘Start a new complaint’.

Notice on Collection of Personal Information

Collection and Use of Personal Information

Access to Your Information

Possible Disclosure of Personal Information

For questions about the Department of Consumer Affairs' privacy policy, please contact:

Solar Complaint Form

General Information and Instructions

Complainant Information

Please complete Item 1 with your contact information. Required fields are denoted with an "*".

Contractor Information

Please complete Item 2 with information about the Contractor. Be as accurate as possible, as this will aid CSLB in handling your complaint. Required fields are denoted with an "*".

Owner and Construction Site Information

Please complete the Owner and Construction Site Information. Be as accurate as possible. This will aid CSLB in handling your complaint. Required fields are denoted with an "*".

Information Questions

All questions below are required.

Review and Edit

Complainant Information

Contractor Information

Owner and Construction Site Information

Information Questions:

Completion Instructions

Your complaint has been submitted to the Contractors State License Board (CSLB)

Your complaint number is:

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