• Consumers
• Filing a Complaint
• Complaint Jurisdiction

Complaint Jurisdiction

Complaints within CSLB's jurisdiction involve alleged violations of the Contractors License Law. CSLB has jurisdiction over licensed and unlicensed contractors for up to four years from the date of an illegal act.

The term "contractor" includes those individuals or firms that offer services to improve real property, including, but not limited to, home building, remodeling, room additions, swimming pools, painting, roofing, landscaping, plumbing, electrical, heating and air conditioning, and installation and repair of mobile homes.

CSLB's complaint investigation procedures are designed to protect the public in matters pertaining to construction and to assist in the resolution of construction related complaints.

CSLB's intent is to achieve timely and efficient complaint resolution through early intervention and mediation to resolve disputes.

CSLB may provide help to consumers through mediation, arbitration, referral to other agencies, or providing information on other avenues for individual redress. These may include referring consumers to small claims court or referring consumers with private arbitration clauses in their contracts to the applicable arbitration process. Where appropriate, CSLB will take legal action against a contractor for violations of the Business & Professions Code.